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ARTICLE TYPE: FAQ
USE WHEN: A cluster of short, related questions has the same audience and topic.
DELETE THESE GUIDANCE COMMENTS AS YOU WRITE.

IMPORTANT: FAQ is the right choice only when several short questions share an audience
and topic. If any question has a substantive answer (more than two short paragraphs),
that question is its own article and should be linked from here, not embedded.
-->

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TITLE: Name the topic the questions cluster around.
"PTO frequently asked questions"
"Frequently asked questions about the new expense system"
Avoid the title "FAQ" alone. Hubert needs the topic in the title.
-->

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SCOPE STATEMENT — REQUIRED.
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This article applies to [audience] and answers common questions about [topic].

## Questions and answers

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Each question is an H3. Phrase the question the way an employee would actually ask it.
Hubert matches question text to user queries; the closer the wording, the better the match.

Answers are short, two or three sentences. If an answer needs more, that question becomes
its own article and this entry links to it.
-->

### [Question phrased as the employee would ask it?]

[Short answer, two or three sentences.]

### [Next question?]

[Short answer.]

### [Next question?]

[Short answer.]

### [Next question?]

[Short answer.]

## More detailed topics

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Link to full articles for questions that needed more than a short answer.
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- [Linked full article on a related topic]
- [Linked full article on a related topic]

## Who to contact

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For questions not covered here, where does the reader go?
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For questions not answered here, contact [team or role].

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METADATA TO SET IN SERVICENOW:
- Short description: name the topic, note that this is FAQ format
- Category / KB topic: from existing taxonomy
- Keywords: include the actual question phrases as keywords
- Audience: who this applies to
- Owner: named person or team
- Last reviewed: today's date
- Review cycle: quarterly recommended — FAQs need refresh as new questions emerge
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