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ARTICLE TYPE: Policy
USE WHEN: The reader needs to understand a rule, expectation, or governance requirement.
DELETE THESE GUIDANCE COMMENTS AS YOU WRITE.
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TITLE: Name the policy plainly.
"Remote work eligibility"
"Travel expense approval limits"
"Acceptable use of company devices"
Avoid bureaucratic phrasing in the title. Save formal phrasing for the body if needed.
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SCOPE STATEMENT — REQUIRED.
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This article applies to [audience] and covers [policy topic].

## Summary

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One paragraph stating the policy in plain language. The reader scanning only this
should know what the rule is and roughly what is expected of them.
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[Plain-language statement of the rule.]

## The policy

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The full policy statement. If there is a formal policy document, reference it and link to it.
Quote the formal language only where it materially differs from the plain summary.
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[Full policy text or detailed restatement.]

## What this means for you

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Translate the policy into practical implications for the reader.
- What you are expected to do
- What you should not do
- What requires approval
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- [Practical implication 1]
- [Practical implication 2]
- [Practical implication 3]

## Exceptions

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When the policy does not apply, or when a different rule applies.
Be specific about who grants exceptions and how.
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- **[Case]:** [What applies instead]. [Who to contact for the exception.]

## Who to contact

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Who owns this policy and answers questions about it.
Use the named team or role, not a generic mailbox where possible.
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For questions about this policy, contact [team or role].

## Related articles

- [Related how-to or reference article]

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METADATA TO SET IN SERVICENOW:
- Short description: name the policy and who it applies to
- Category / KB topic: from existing taxonomy
- Keywords: terms used in the policy and terms employees use casually
- Audience: who this applies to
- Owner: the policy owner, not the content author (if different)
- Last reviewed: today's date
- Review cycle: annual unless the policy is frequently amended
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