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ARTICLE TYPE: Reference
USE WHEN: The reader needs to look up a fact, value, policy detail, or definition.
DELETE THESE GUIDANCE COMMENTS AS YOU WRITE.
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TITLE: Name the thing being referenced.
"Expense report submission deadlines"
"Approved vendors for office supplies"
"PTO accrual rates by tenure"
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SCOPE STATEMENT — REQUIRED.
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This article applies to [audience] who need to [look up / understand / verify] [topic].

## Summary

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One paragraph stating the most important facts. The reader who scans only this section
should have a complete-enough answer to act on for the most common case.
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[High-level statement of the key facts. Two to four sentences.]

## [Primary section, named for what it covers]

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Reference content. Tables, definitions, or itemized facts. Use tables when comparing.
Use definition pairs (term — definition) when listing terms.
Each section must stand alone. Hubert may surface this section without the surrounding article.
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| [Column header] | [Column header] |
| --- | --- |
| [Value] | [Value] |
| [Value] | [Value] |

## [Second section if needed]

[Content.]

## Exceptions and edge cases

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Where the general rule does not apply. Be specific about when the exception applies
and what the alternative is.
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- **[Case]:** [What applies instead].
- **[Case]:** [What applies instead].

## Related articles

- [Related how-to article]
- [Related policy article]

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METADATA TO SET IN SERVICENOW:
- Short description: name the reference subject and audience
- Category / KB topic: from existing taxonomy
- Keywords: synonyms for the subject and the values referenced
- Audience: who this applies to
- Owner: named person or team
- Last reviewed: today's date
- Review cycle: quarterly | semi-annual | annual (reference articles often need quarterly)
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